Last updated: September 6, 2026
ShipSourced Inc. ("we", "us", "our") provides third-party logistics (3PL), product sourcing, and order fulfillment services. This policy describes how we collect, use, and protect information when you interact with us through our website at shipsourcedcenter.com, our client portal, the ShipSourced app for Shopify, our messaging channels (Facebook Messenger, Instagram, WhatsApp), or any other part of our service.
From merchants and prospective clients:
From merchants' customers (order recipients):
We receive recipient information solely so we can fulfill and deliver orders on the merchant's behalf. We act as a service provider (processor) for this data; the merchant remains the data controller.
When a merchant installs the ShipSourced app on their Shopify store, the app accesses order and fulfillment data through Shopify's APIs so that orders route to our warehouses, tracking numbers post back to the store, and the merchant can see fulfillment costs. Specifically, the app:
We use this data only to provide fulfillment services. We do not use it for advertising, do not sell it, and do not share it except as needed to deliver packages (see "Sharing" below). We honor all of Shopify's mandatory privacy webhooks: when we receive a customer data request we provide the stored data; when we receive a customer redaction request we delete or anonymize that customer's personal information; and when a store uninstalls the app we delete the store's data within the timeframes Shopify requires, except where retention is legally required (e.g., tax and shipping records).
We share information only as needed to provide our services:
We do not sell personal information to third parties.
We retain order and shipment records for as long as needed to provide our services and to meet legal, tax, customs, and dispute-resolution obligations. Personal information that is no longer required is deleted or anonymized. Merchants can request deletion of their data at any time (see "Your Rights").
All data is transmitted over encrypted connections (TLS). Access to personal information is limited to authorized team members who need it to perform fulfillment and support work. We maintain access controls, audit logging, and dedicated per-integration credentials across our systems.
Depending on where you live (including under GDPR and the California Consumer Privacy Act), you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. If you are a merchant's customer, the merchant you purchased from is the data controller — contact them first, and we will support their response. You can also contact us directly using the details below, and we will respond within the timeframes required by law.
We operate warehouses and sourcing operations in the United States and China. Order information may be processed in either region depending on where an order is fulfilled, always subject to this policy.
When you message us through Facebook Messenger, Instagram, or WhatsApp, or connect a store hosted by Shopify or another platform, those platforms have their own privacy policies. We encourage you to review their policies as well.
Our services are for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision; material changes will be highlighted on this page.
If you have questions about this privacy policy or want to exercise your rights, contact us at:
ShipSourced Inc.
110 W Pontiac Way
Clovis, CA 93612
customerservice@shipsourced.com