Help with the ShipSourced platform and the ShipSourced app for Shopify.
Email is the fastest way to reach us, and the address is monitored during US business hours:
ShipSourced Inc.
110 W Pontiac Way
Clovis, CA
So we can answer on the first reply, please tell us:
Install the ShipSourced app on your Shopify store and approve the requested permissions. We import your open orders and product catalog immediately, and new orders arrive automatically from then on. If a connection fails or you need to reconnect, you can start the install again from the Connect Store page in your ShipSourced account.
An order isn't showing as ready to ship.
This is almost always stock. Open the order and the platform prints the specific reason — for example, how many units are on hand and how many the order needs.
Tracking hasn't appeared on my store.
Tracking is written back once a label is purchased. If an order was already fulfilled in your store under a different tracking number, your store will refuse the new one and the tracking has to be updated by hand — email us and we will send you the number.
A product shows only a number instead of a name.
That means the item has no warehouse record yet. Email us the number and we will create it, usually the same day.
How do I set a password?
If your account was created when you installed the app, use the forgot-password link on the login page to set one.
Removing the app from your Shopify admin revokes our access immediately and stops new orders from importing. Contact us to arrange the return of any inventory we are holding for you.